Frequently Asked Questions
Everything you need to know about shopping with the Field Museum Shop
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original condition and packaging. Please note that certain items, such as clearance goods and personal care products, are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated during the checkout process.
Are Field Museum Member discounts applicable online?
Absolutely! Members can apply their exclusive discount by logging into their account or entering their member ID at checkout to receive 10% off their order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor the progress of your delivery.